Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused, with any original tags, accessories, and packaging. Proof of purchase is required.

Starting a return
Contact returns@noriavelle.com with your order number, the reason for the return, and any requested photos or video. If the return is approved, we will provide the appropriate instructions and return destination for that product. Returns may be directed to our supplier or fulfillment partner, including a destination outside the United States. Do not send a product to NORIAVELLE, Sobioma LLC, or any address not supplied in the approval instructions. Unauthorized returns will not be accepted.

For ordinary change-of-mind returns, the customer is responsible for return shipping. If an item arrives damaged, defective, incorrect, or materially incomplete, contact us promptly so we can evaluate the claim with the supplier or fulfillment partner and provide an appropriate resolution. We may request photos or video. When applicable, approved return shipping for a qualifying damaged, defective, or incorrect item will be provided at no cost to the customer.

Damages and issues
Please inspect your order promptly after delivery and contact returns@noriavelle.com if the item is damaged, defective, incorrect, or missing components. Include the order number and clear evidence of the issue so the claim can be reviewed without delay.

Exceptions / non-returnable items
Certain goods cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. We also do not accept returns of gift cards. Sale-item eligibility may depend on the terms shown at purchase. Contact us if you have questions about a specific item.

Exchanges
The fastest way to obtain a different item is normally to complete an approved return and place a separate order after the return is accepted.

Refunds
We will notify you after the authorized return has been received and inspected by the designated return facility. If approved, the refund will be issued automatically to the original payment method, generally within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since refund approval, contact support@noriavelle.com.